Shipping & Returns

4.  Refunds/ Returns *

4.1 Partial Refunds *

1. Partial refunds may be given if the following happens before you receive the product (You find it in this state as you open the box.)

   - The product is cosmetically damaged during transport.
   - The product does not work 100% as ordered.
   - There is dirt on the product.
   - There are any other minor faults that do not affect the performance of the product.

   - Must be eligible for returns

4.1.2. Full Refunds.

-Full refunds are accepted if the product develops a fault within the first 14 days or the extended period stated in the warranty policy.

-The product did not function 100% as stated in the product description

-If you are not happy with the product for any reason. 

4.1.2.1.

If any damage occurs due to misuse of the product from the customer, A refund may not be given, the product must return in the same state as it was when it was originally shipped.
4.1.3.

A partial refund must be approved by a sales manager. Once approved, you can keep the product, and we will send you up to 50% of the purchase price.

4.2 Returns

The customer has the legal right to return a product within 14 business days of the delivery date.

Some products may consist of longer return periods included with their warranty. Check the product invoice or warranty policy for further details.

Products that are returned after the 14-day or extended period may be declined a refund - resulting in no purchased items or money back.​

4.2.1. Excessive and abusive use of return policy.

If it is deemed by a staff member that you are abusing the system to use consumable goods or use goods for a short period of time before returning it, your account with us may be terminated, and legal action, including a hearing at HM Court of England may be taken.

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*Acceptance of returned goods and approval of refunds are at the staff's discretion.